This Privacy Policy has been prepared by DealTrack Inc. “DealTrack” as used in this Privacy Policy refers to DealTrack Inc., its affiliates, and all its subsidiaries. This Privacy Policy sets out the manner in which DealTrack collects, uses, discloses and otherwise manages personal information. This Privacy Policy applies to the privacy practices on our website, www.dealtrack.net, and associated web and mobile applications (the “Services”).

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

2. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

We may collect your personal information when you, on behalf of yourself, your clients, or a third party on whose behalf you act:

Register for Our Services

You may be asked to provide certain personal information to sign up for our services, including your name and email address. The personal information collected during the registration process is used to manage your account with DealTrack. We collect billing information such as credit card number and use this for billing purposes and to fulfill your orders.

Add an Account

When you add a third party account to your profile, such as a title insurance provider or land registry provider, we collect the third party account credentials (such as the username or account number and password). We use this personal information to access the online third party account on a regular basis and/or on-demand and retrieve any available information to present to you through our Services. Please note that you may remove your third party account information from our Services whenever you wish.

Upload or Email Documents to Our Services

When you email or upload documents to our Services via the web or mobile application, in addition to the document itself, we may collect data including the time and date the document was submitted and details related to the source of the document. These details include the email address or user ID of the individual who submitted the document and corresponding technical data, such as the operating system and screen resolution of the sending device.

Subscribe to One of Our Newsletters

If you wish to subscribe to one of our newsletter(s), we may collect your name and email address to send the newsletter to you. If you would like to no longer receive these emails you may follow the unsubscribe instructions contained in each of the emails you receive.

Post on One of Our Blogs or Forums

When you comment on our blog or other public forums, we may collect your name, email address as well as any comments, suggestions and other feedback you provide as postings. We may use your comments, suggestions or feedback to monitor and/or improve our product and service offerings and our Services. Please remember that any information that you provide in these comment areas is accessible to the public, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else. To request removal of your personal information from our blog or community forum, contact us at Support Request. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Contact Us

When you contact DealTrack, we may collect data such as your name or the name of your business, your contact information, and the time, date and purpose of your contact.

We may use your personal information to contact you in connection with any purpose described in this Privacy Policy, and for marketing communications (about DealTrack or another product or service we think you might be interested in) in accordance with your marketing preferences.

We may also use your personal information to develop, operate, enhance, or improve our websites and Services. For example, by tracking and monitoring your use of our websites and Services, we can perform technical analyses of our websites and Services so that we can improve and optimize your user experience and provide you with more efficient tools.

3. Disclosure of Personal Information

We will not disclose, trade, rent, sell or otherwise transfer personal information without your consent, except as otherwise set out herein.

4. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

5. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

6. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

7. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

8. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

9. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

10. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

11. Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on our Services. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We strongly encourage you to review the Privacy Policy often for the latest information about personal information practices.

12. Handling Customer Complaints and Suggestions 

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting:

DealTrack Inc.
1801 Yonge St, 
Toronto, ON M5E 1W7

Additional Information

Cookies

A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

We use cookies to remember users’ settings (e.g. language preference) and for authentication purposes. Users can control the use of cookies at the individual browser level. If you reject our cookies, you may still use our website, but your ability to use some features or areas of our site may be limited.

Other Websites

Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.